Common questionnaire – version 0.2

To be used in KP-Lb cases. The questionnaire is meant as an instrument for collecting feedback from the end-users, and will be sent to all research partners studying KP-Lab cases. The example questionnaire is supposed to be adapted to fit the aim/ purpose of practices and the used tools in each case. The aim of the question sets are two fold, part of them are aimed to provide information for designers to improve the tools and/or get to know new needs of features and functions the other sets of questions aim at providing information to pedagogical partners about how the users relate the tools and their use to their (knowledge) practices.
The results of the questionnaires the research partners must report using a common template (will be provided by T 2.4).

The questions should be adapted to the case and tools used in the case. The questions below are now made for Shared Space Application. An example of how the adaptation could be made is given. The themes of the questions should be kept, though. It is preferred that the questionnaire would be used as questionnaire and not for example as a structure for interview, but if it seems that it is not possible to use it as questionnaire, the method can be something else.

Each set of questions has a description of what it is thought to serve (the aim) and if it is more for designers need or more for general information for pedagogical (and professional) partners needs.

The sets of questions has been designed to be pre- and post questions.
There are no questions about the context since it is assumed that if the users are in a course, or other setting, the research partners have access to (and know) the context of the users, as well as information about the level of education / work experience, etc. If for some reason this kind of basic knowledge of the users is not available it should be found out and provided.


Aim: What do people actually know about existing technologies?

The answers to the following questions are aimed at providing information to designers about the conventions (tools?) the users have when using tools that are similar to the ones the designers are designing; e.g. in the case of SSpA existing use of chat tools, Wikis, and learning environments are of interest. It is in the designers’ interest to know what tools the users have used and/or are habituated to use, in order to investigate the look and feel of these tools, the functions these tools have and how these tools provide these functions. This type of investigation helps the designers to get acquainted with the conventions that the users have had access to previously. Furthermore, to know what the users have used makes a difference in interpreting the answers.

Example of some other tools than SSpA.
The tools mentioned in the questions (e.g. chat) can be replaced with any of the tools that are available to users that resemble the KP-Lab tool that are in use in your setting/case. E.g. If Map-it is in use, then some other meeting support tools could be asked about in order to get to know what the users have been using when planning and having meetings, and so on. Question 2 would then relate to any part of Map-it that has similarities with other tools; for example, what tools are in the favourite list to plan and organise meetings. The bottom line of this exercise is still to try to find out the conventions these similar tools have that users have been interacting with.

  1. 1. Have you been using in studies or work any of the following “tools” (mark which ones)
  • a. Chats (e.g. Skype, MSM, GoogleTalk)
  • b. Editing Wikipages (not only using e.g.
  • c. Working/studying environments (such as Blackboard, WEBCT, Moodle, etc)
  1. 2. What is your favourite manner to communicate/keep contact in with fellow students when face-to-face is not possible (list from the most preferred to the least...or something like that)
  • a. E-mail
  • b. Chat
  • c. Through virtual meetings

Aim: Role of the technology in the course
These questions are for research partners to get information about how the users see the technology in relations to their course/assignment work. Emphasis is on collaboration and support.

Example of tools other than SSpA.
Within the following questions, the term “course” can be replaced with “setting” or “work”, whichever it is that best describes the situation the users are in. The term “assignment” can be replaced with “task(s)”, “work duty”, etc.

  1. 1. How much have the tools that you have used supported your work/tasks in the courses you have attended (before this course/during this course)? Please explain.
  2. 2. How do you see the role of technology in this course?
  3. 3. How do you consider technological tools can support learning during this course?
  4. 4. What program(s)/tool(s) have you used when writing an assignment/report collaboratively?

Questions given in the end of the course

Aim:The questions below are more oriented towards researchers needs to get an impression of how the users rate and see the role of the technology (tools) that was used in the course, i.e. did it support them or have added value to them, etc. But these questions can also provide information for designers; e.g. what features the users valued/liked and/or what the users feel are missing in more general terms and so on.

Example of some other tools than SSpA.
A. Which technologies and tools were the most important for your “work/setting” and for which purposes did you use them?

  • A. Which technologies and tools were the most important for you in this course and for which purposes did you use them?
  • B. Which features of these tools have been most helpful and which have been least helpful?
  • C. Can you think of any additional functionality of the tools that would have been valuable for you?
Aim: Is the conventional/habitual way the one that people want to stick with?
These questions aim to get to know if the previous way of usage is something that users would rather stick to in contrasts to what the tools now in use offer. These questions also try to find out how the users liked the tools or what kind of impression they got. There are also comparison questions that are in direct interest of the designers. Therefore these parts need to be modified to fit the tool in use in the setting.

Example of some other tools than SSpA.
A. Replace the specific tool to fit your tool or part of your tool, e.g. Which way did you like the organising possibilities in Map-it (or whatever is there in the designers needs to know of Map-It in more specific terms).

  • a) What did you like about the content view?
  • b) What way did you like about the comments tool?
  • c) What way did you like about the community tool?
  • d) Which did you prefer using the tags from vocabulary or your own tags (free tagging), explain why?
  • e) What way did you like about the awareness features (e.g. session log, online information, chat)?
Aim: What does the system remind them of?
These questions help to pin point even further what parts and features of the tools in use remind the users of some other tools. This kind of information helps to design the tools to better provide affordances that are familiar to the users. These questions are to help designers.

Example of tools other than SSpA.
a) After the use of the Map-It did it remind you of any other tool you have previously used?
a-1) if yes, what tool and how was it similar?
c) Do you consider Map-It better than other tools you used before for performing planning and having meetings? Yes or no? Please explain why.

  • a) After the use of the Shared Space application did it remind you of any other tool you have previously used?
  • a-1) if yes, what tool and how it was similar?
  • b) Please describe for what purposes/activities/reasons the Shared Space application was useful?
  • c) Do you consider SSpA better than other tools you used before for performing this type of tasks/assignments? Can you explain why yes/not?
  • d) What kind of “things” did SSpA make possible, which were not supported by other tools you used before?

This page is a category under: usability and under Category Of Recommendations
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This page (revision-7) last changed on 18:24 25-Mar-2017 by merja.

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